All Systems Operational

payment-service Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Webapp Operational
90 days ago
99.9 % uptime
Today
sandbox Operational
90 days ago
99.94 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
sandbox-webapp Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Production API servers fronted by Cloudflare Feb 1, 2026 10:00-11:00 UTC

Starting **February 1st 2026 10:00 AM UTC**, our production API servers will be fronted by Cloudflare.

This transition aims to enhance our overall security posture by leveraging Cloudflare’s advanced DDoS protection and Web Application Firewall (WAF) capabilities.

WHAT TO EXPECT

We do not anticipate any service disruptions, and for most users, *no action is required*. This change has already been successfully deployed to our sandbox environment (https://api-sandbox.getdefacto.com). If you have not experienced issues with the sandbox environment, it is highly likely your production integration will remain unaffected.

TECHNICAL CHANGES TO REVIEW

Please review the following details to ensure your systems remain compatible:

- The TLS certificates for Defacto’s API endpoints will change from AWS-issued certificates to Google Trust Services certificates. If your application utilizes TLS certificate pinning, you must update your configuration to avoid connection failures.

- IP addresses of api.getdefacto.com will change to Cloudflare’s anycast addresses. If you currently allowlist our API servers’ IP addresses, please update your configuration with the information provided by Cloudflare at https://www.cloudflare.com/en-gb/ips/.

- You may notice new Cloudflare-specific headers in HTTP responses. Documentation regarding these headers can be found at https://developers.cloudflare.com/fundamentals/reference/http-headers/#response-headers.

If you have any questions or require technical assistance during this transition, please reach out to your support contact.

Posted on Jan 06, 2026 - 16:52 UTC
Jan 31, 2026

No incidents reported today.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.